Frequently Asked Questions

Everything you need to know about your UNDRESS shopping experience.

What is the shipping timeframe for my order?

We offer standard shipping which typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.

How do I return or exchange an item?

If you are not perfectly satisfied, you may return your items within 30 days of receipt. Items must be in original condition with all tags attached. Please visit our Returns Portal to start the process.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.

Are UNDRESS products ethically manufactured?

Yes, we are committed to slow fashion. We work exclusively with certified factories that ensure fair wages, safe working conditions, and sustainable production practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.